Customer Service Module 5 Discussion

Working in healthcare can be stressful at times, especially when you are trying to maintain multiple practitioners schedules and patient visits. Many times, schedules get delayed, which causes some frustration for the practitioner, staff, and patients. Effectively working with your coworkers will help to alleviate these issues.

Utilizing the content from your assigned readings and online lectures, explain how you would manage an upset physician who wants to know why her schedule is behind and each department (Administrative Assistants, Nurses, Medical Assistants) are blaming one another for the delay. What can individuals and an organization do to prevent these types of issues and conflict from occurring?